The Patient Channel Order is based on the individual Patient Channel Statuses: 

• Open Patient Channels appear in white and are visible at the top of the list with the newest message appearing first.

• Pending Patient Channels are grey striped and are placed after Open Patient Channels.

• Closed Patient Channels appear in gray at the bottom of the list.

If the sum of of all Open and Pending Patient Channels is fewer than 10, the remaining Patient Channels that appear will be the recently Closed Patient Channels. 

Patient Channel Order within a Status

Patient Channels are sorted based on the most recent inbound message on top to the least recent inbound message at the bottom. The date in the Patient Channel card displays the most recent message, either inbound or outbound.

Patient Channel Preview

The Patient Channel preview displays the most recent message, either from the patient, Artera-Bot, or an Artera user.

Use the patient search functionality to locate patients using any combination of Patient First Name, Patient Last Name, Phone Number, Email Address, or MRN (unique Patient ID).

This is the only view that allows patient search by email. 

• You can filter by Line, Provider (General), or Location in this view. 

• You can only apply one category of filters at a time, i,e if you filter by Provider, you cannot also filter by Location.

• Expected Filter Behavior: 
  • If you filter by Provider, it will show you all patient conversations for patients that have a past or future appointment with the selected provider. 
  • If filter by Location, it will show you all patient conversations for patients that have a past or future appointment in that Location. 
  • If you filter by Line, it will show all patient conversations (message sent and received) through that phone number.  
• As you Apply Filters, your view will update and the number of open Patient Channels may change as will the number in the red notification circle.