Recent Messages View
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The Recent Messages view is the first view you will access when logging into Artera. Here, you will find the 200 (or so) most recent messages for the selected Practice. Staff users will be able to access all Patient Channel Conversations for the Phone Line(s) that were included in the Line Permissions section of their User Profile.
|The number within the red circle indicates the number of open messages (these are referred to as Patient Channels). If there are more than 99 open Patient Channels, the red circle will display as 99+. This count will factor in any filters you have applied.|
The Patient Channel Order is based on the individual Patient Channel Statuses:
If the sum of of all Open and Pending Patient Channels is fewer than 10, the remaining Patient Channels that appear will be the recently Closed Patient Channels.
Patient Channel Order within a Status
Patient Channels are sorted based on the most recent inbound message on top to the least recent inbound message at the bottom. The date in the Patient Channel card displays the most recent message, either inbound or outbound.
Patient Channel Preview
The Patient Channel preview displays the most recent message, either from the patient, Artera-Bot, or an Artera user.
To remove filters from your view, open the Filters menu, click on Clear Selection and then click on Apply Filters.