Customer Resource Center
- Get Started
- Automations
- Patient Channel
- Patient Facesheet
- Collaborative Inbox
- Lines & Resources Requests
- Lines, Events, Resources
- Analytics
- Platform Settings and Configuration
- Users and Groups
- Campaigns
- SMS Basics
- Troubleshooting and FAQ
- Conversation Builder
- Add-Ons
- Release Notes
- Technical Specifications
- Referrals
- Self-Rescheduling
- Recalls
- Marketplace
Table of Contents
What is available on the Customer Resource Center Home Page?Get HelpLogin RequirementsGet TrainingGet IdeasCommonly Accessed Knowledge Base ArticlesArtera's Customer Resource Center is designed to help you answer basic Artera questions, deliver training for new Artera users, and get support when you need it.
Access the Customer Resource Center
Access the Customer Resource Center by clicking on the (?) icon in Artera.
What is available on the Customer Resource Center Home Page?
Click on the (?) icons in the window below to learn more!
Customer Resources
The Customer Resource Center contains the following components:
Get Help
- Support Case Form: This section allows you to submit cases to the Support team for investigation.
- Lines & Resources Form: As your organization grows and changes, you will likely need to add new Practices, Locations, and Phone Lines to your Artera Enterprise. These types of requests are submitted through the Lines and Resources form.
- Case Portal: This section allows you to review the status of your cases and communicate directly with Artera Support within each case.
Login Requirements
In order to submit a request for support, you will need to log into the Customer Resource Center. Note: All other areas (Artera Academy and the Knowledge Base do not require a login to access).
If you are user of the Artera application, your user ID is the email address associated with your Artera account.
If you have never logged in before or forgot your password, reset your password.
If you are having issues logging into the support site, please contact us.
Get Training
- Artera Academy: Take courses to learn how to use Artera using Artera's digital learning platform. No account is required to access, simply input your work email address and name.
- Knowledge Base: Answer common questions, review Artera's features, and review steps for completing tasks.
- Webinars: Join product experts for live training on Artera fundamentals, deep dives into specific features, and optimization opportunities.
Get Ideas
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Use Case Library: The Use Case Library is a growing collection of resources and is designed to provide visibility into the many ways our customers have found value with Artera.
- Bookmark: https://usecase.wellapp.com/