Conversation Builder Response Actions
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Table of ContentsAdd Mention and Message Set Patient Channel Status Set Patient Appointment StatusAccept Referral RequestDecline Referral Request
When adding Actions to your Patient Responses in the Conversation Builder, you have a set of system-defined options. The function of each Action is defined below:
Add Mention and Message
Use this Action to message Enterprise Users and/or Enterprise User Groups when something needs their attention. You can mention multiple Enterprise Users/ Enterprise User Groups with the same message on a single Action. If you want to add separate messages for each Enterprise User/Enterprise User Group, you will need to create multiple Mention Actions.
Set Patient Channel Status
Use this Action to open or close the Patient's Channel based on the patient's response. Open Patient Channels will appear at the top of the Collaborative Inbox for staff to work.
Set Patient Appointment Status
Use this Action to update the patient's Appointment Status based on their response. You have the option to set the Appointment Status to Confirmed, Canceled, or Rescheduled.