Do Not Contact (DNC)
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The Do Not Contact (DNC) toggle in the Patient Facesheet is one of the Patient Communication Settings that help determine how messages are delivered to the patient through Artera. Use this toggle to ensure that a patient does not receive Automations from Artera. This does not prevent the patient from receiving messages sent through Broadcasts, Campaigns, or manually through the Patient Channel.
This functionality is only available to customers who are not syncing Patient Contact Preferences from their EMR and can only be used by Enterprise Users. For customers who do sync preferences, update the patient in your EMR to Do Not Contact.
DNC Default Settings
To add the Do Not Contact toggle to the Patient Facesheet, you will need to enable the following setting. Note: This setting is only available for customers who do not sync Contact Preferences.
- In your Artera Production environment, navigate to Settings > Enterprise Settings > Default Settings.
- Scroll to the Patient Communications Preferences - "Do Not Contact" setting and click on the toggle to enable.
- Click Save.
Once this setting has been enabled, Enterprise users will be able to view the Do Not Contact toggle on the Patient Facesheet.
Enterprise User View
Staff/Manager User View
Enable Do Not Contact
In the Patient Facesheet, only Enterprise Users can toggle the Do Not Contact option once it has been enabled.
When enabled, patients will not be able to receive any messages sent through Automations. However, the patient is still eligible to receive messages through Broadcasts, Campaigns, or Manual Messaging. How these messages are sent is dependent on their Texting Allowed toggle and SMS Status.
For example, if the patient has a Cell Phone (or mobile number) but their SMS status is Opted Out, they can still receive a Broadcast sent by Call.