Edit Patient Preferred Phone Number
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If a patient has more than one phone number, you can toggle between any number synced with your EMR directly within Artera. Important: This functionality only applies to organizations that do not sync patient contact preferences from their EMR.
Preferred Contact
Set the patient’s Preferred Contact number from the Patient Facesheet. This is a manual process that only impacts Artera. No changes are made to your EMR based on the Preferred Contact settings.
Note: This preference is used for Automations and Manual Messages in the Patient Channel.
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Select Edit next to Preferred Contact.
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Choose the patient’s Preferred Contact number.
- If the number says Text, this indicates it is a text-enabled number.
- If the number says Call, this indicates it is a landline (not text-enabled).
Phone Numbers
Artera only has three spots for phone numbers (Home, Work, and Cell) regardless of how many phone numbers you have for the patient in your EMR.
When the phone number is changed, an Event Message will appear within the Patient's Channel.
Email Addresses
Email Addresses cannot be selected as a patient's Preferred Contact.