Edit Patient Preferred Phone Number
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Table of ContentsPreferred Contact
If a patient has more than one phone number, you can toggle between any number synced with your EMR directly within Artera. Important: This functionality only applies to organizations that do not sync patient contact preferences from their EMR.
Set the patient’s Preferred Contact number from the Patient Facesheet. This is a manual process that only impacts Artera. No changes are made to your EMR based on the Preferred Contact settings.
Note: This preference is used for Automations and Manual Messages in the Patient Channel.
- Select Edit next to Preferred Contact.
Choose the patient’s Preferred Contact number.
- If the number says Text, this indicates it is a text-enabled number.
- If the number says Call, this indicates it is a landline (not text-enabled).
When the phone number is changed, an Event Message will appear within the Patient's Channel.